Total Quality Management

Total quality management (TQM) is the idea that controlling quality is not something that is left exclusively to the “quality controller”, a person who stands at the end of a production line checking final output. It is (or it should be) something that permeates an organisation from the moment its raw materials arrive to the moment its finished products leave.

TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

Total quality management was developed by several firms in Japan in the 1950s and 60s, built on the theories of Americans W. Edwards Deming and Joseph Juran.

Eight key elements of TQM:

  1. Ethics
  2. Integrity
  3. Trust
  4. Training
  5. Teamwork
  6. Leadership
  7. Recognition
  8. Communication

Backlash against TQM occurred in the 1990s in America, apparently centered around the mountains of paperwork that this management idea requires.

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Wikipedia, “Total Quality Management” 

Economist.com, “Idea: Total Quality Management

iSixSigma.com, “The Eight Elements of TQM

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